My surface 3 is frozen

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Step 1: On the welcome or login screen, tap the Wi-Fi or Ethernet icon at the bottom-right corner of the screen. You could also check out other troubleshooting methods. Otherwise, restart your PC till you can move the cursor or use an external mouse. If these two conditions are true, proceed to the steps below. Note, the efficacy of this solution is dependent on two premises: Disconnecting the device from the internet is another easy fix. There are both easy and complex ways to fix a Windows 10 computer stuck on the welcome or login screen. Now check if you can get past the welcome screen when the PC comes back on. If there's any external device connected to your PC, remove it from the port(s) and restart your computer. could interfere with your Windows 10 computer's boot process.

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External devices like mouse, keyboard, pen drives, etc.